kkfb Privacy Policy

Section 1

Introduction

This Privacy Policy ("Policy") describes how kkfb ("we", "us", "the Operator") collects, processes, stores, and protects personal data relating to registered players and visitors to the kkfb online platform ("Platform"). This Policy applies to all players accessing kkfb from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account or using the Platform, you confirm that you have read and understood this Policy and agree to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

Our Commitments

How kkfb Protects Your Privacy

These six principles summarise the core privacy commitments kkfb makes to every player on the Platform.

Section 2

Information We Collect

kkfb collects personal data that is necessary to provide the Platform's services, comply with legal and regulatory obligations, and maintain a safe gaming environment. The categories of personal data we may collect include the following.

• Identity information: your full name, date of birth, gender, and a copy of a government-issued photo identification document (such as a national identity card or passport) provided during KYC verification.
• Contact information: your mobile phone number, email address, and residential address, including city and district within Bangladesh. This is used to communicate with you about your account, transactions, and promotions.
• Payment information: details of the payment methods registered to your account — including bKash, Nagad, Rocket, and Upay mobile wallet numbers, and Visa or Mastercard card details where applicable. Full card numbers are never stored by kkfb; only masked references are retained.
• Transaction and gaming activity: records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history. This information is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
• Technical and device information: your IP address, device type, browser type and version, operating system, session timestamps, and Platform interaction logs. This information is used for security monitoring, fraud prevention, and improving Platform performance.

Section 3

How We Use Your Information

The personal data kkfb collects is used for the following specific purposes. We do not use your data for any purpose incompatible with the purposes listed below without first obtaining your explicit consent.

• Account creation, verification, and management — including identity verification (KYC), age verification, and ongoing account administration.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records.
• Providing access to all Platform features including casino games, sports betting markets, live dealer tables, crash games, and promotional offers.
• Fraud prevention, anti-money laundering checks, and security monitoring — including detection of duplicate accounts, suspicious transactions, and bot activity.
• Responsible gaming monitoring — including tracking player activity for signs of problem gambling, processing self-exclusion requests, and enforcing deposit and session limits set by the player.
• Customer support — including responding to your enquiries, resolving disputes, and processing complaints via our support team.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players interact with the Platform and to improve game selection, navigation, and payment processing performance.

Where kkfb wishes to use your personal data for a purpose not listed above — for example, sending you direct marketing communications about new promotions — we will seek your explicit consent before doing so, and you may withdraw that consent at any time by contacting our support team.

Section 4

Legal Basis for Processing

kkfb processes your personal data on one or more of the following legal grounds, depending on the specific processing activity.

• Contractual necessity — Processing that is necessary to fulfil the contract between you and kkfb — for example, creating and managing your account, processing deposits and withdrawals, and providing access to the Platform's games and services.
• Legal obligation — Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and responsible gaming regulations.
• Legitimate interests — Processing conducted in kkfb's legitimate business interests where those interests are not overridden by your privacy rights — for example, fraud detection, Platform security monitoring, and improving the quality of the Platform's services.
• Consent — Where you have given explicit consent to a specific use of your data — for example, receiving direct marketing communications. You may withdraw consent at any time by contacting kkfb support.

Section 5

Disclosure of Your Information

kkfb does not sell or rent your personal data to third parties. We may share your data with third parties only in the limited circumstances described below.

• Service providers and technology partners: kkfb works with trusted third-party service providers to operate the Platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and hosting and infrastructure providers. These parties are contractually bound to process your data only as instructed by kkfb and to maintain appropriate security standards.
• Regulatory and law enforcement authorities: kkfb may be required to disclose personal data to government authorities, law enforcement agencies, or financial regulators where required by applicable law — for example, in connection with anti-money laundering investigations or court orders. Such disclosures are made only to the extent required by law.
• Business transfers: in the event that kkfb undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.
• Fraud prevention and security: kkfb may share data with fraud prevention agencies, identity verification providers, and industry fraud-sharing networks where necessary to protect the Platform, its players, and the integrity of gaming operations from fraudulent activity.

Section 6

Cookies and Tracking Technologies

kkfb uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your experience. The following types of cookies may be set when you use the Platform.

• Essential cookies: these are strictly necessary to enable core Platform functions such as account login sessions, bet placement, and payment processing. Without these cookies the Platform cannot function. They cannot be disabled.
• Functional cookies: these remember your settings and preferences — such as language preferences and responsible gaming limit settings — so that you do not need to re-enter them on each visit.
• Analytics cookies: these collect anonymised information about how players navigate and interact with the Platform — such as which pages are visited most frequently and how long players spend on each section. This data is used in aggregate form to improve the Platform and is never linked back to individual player identities.
• Security cookies: these help detect and prevent fraudulent activity, bot traffic, and multiple-account creation attempts by identifying and flagging unusual browsing patterns associated with a device or session.

You may adjust your browser settings to refuse non-essential cookies, although doing so may affect the functionality of certain Platform features. Continued use of the Platform after being notified of our cookie practices constitutes acceptance of those practices.

Section 7

Data Retention

kkfb retains your personal data for as long as your account is active and for a period thereafter as required to fulfil the purposes set out in this Policy or to comply with applicable legal and regulatory obligations. The standard retention periods applied by kkfb are as follows: account and identity records are retained for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of each transaction; communications records (including support correspondence) are retained for a minimum of three years.

Where retention beyond these standard periods is required by law or necessary to defend legal claims, kkfb will retain the relevant data for the additional period required and will then securely delete or anonymise it. Data that is no longer required for any legitimate purpose will be securely destroyed.

Section 8

Data Security

kkfb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access to player data systems.

While kkfb takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for ensuring that your device is secure when accessing the Platform. If you suspect that your account has been compromised, you must notify kkfb support immediately.

Section 9

Your Privacy Rights

As a player on the kkfb Platform, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact kkfb support using the email address provided in the Contact section of this Policy.

• Right of access: you have the right to request a copy of the personal data kkfb holds about you, along with information about how that data is being used. We will respond to access requests within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please update your account details promptly whenever your personal information changes.
• Right to erasure: subject to legal and regulatory retention obligations, you have the right to request that kkfb delete the personal data we hold about you. Requests will be assessed individually, and data required for legal compliance or active investigations will not be deleted until the relevant retention period has expired.
• Right to restriction: you have the right to request that kkfb restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you contest the legal basis for processing.
• Right to data portability: where processing is based on your consent or on contractual necessity, you have the right to receive the personal data you have provided to kkfb in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To withdraw consent, contact kkfb support.

kkfb will not charge a fee for processing privacy rights requests in ordinary circumstances. We may ask you to verify your identity before acting on a request. We aim to respond to all privacy rights requests within 30 days of receipt.

Section 10

Third-Party Services

The kkfb Platform integrates third-party game software provided by licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own game environments and may collect certain technical data (such as game session logs and RNG data) as part of their regulated game delivery obligations. kkfb ensures that all integrated game providers are reputable, licensed studios operating under their own applicable data protection obligations.

The kkfb Platform does not contain links to external websites. However, if you navigate to any external site independently, please be aware that kkfb has no control over and accepts no responsibility for the privacy practices of those sites. This Privacy Policy applies only to data collected on the kkfb Platform itself.

Section 11

Children's Privacy

kkfb is strictly an adults-only platform. The Platform is not directed at, and is not intended for use by, any person under the age of 21. kkfb does not knowingly collect personal data from any person under 21 years of age. If kkfb discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

Section 12

Changes to This Privacy Policy

kkfb reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or the services offered on the Platform. Where a material change is made to this Policy, kkfb will notify registered players via their registered contact details prior to the change taking effect, or by displaying a prominent notice on the Platform.

The date at the top of this Policy indicates when it was last updated. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how kkfb protects your data.

Section 13

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a data protection concern, please contact the kkfb support team. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).