Responsible Gaming at kkfb

Our Commitment

Gaming Is Entertainment — Keep It That Way

At kkfb, responsible gaming is not just a policy — it is a core part of how we operate. We believe that online gambling, including cricket betting, slots, live casino, and crash games, should be a source of fun and entertainment for players across Dhaka, Chittagong, Sylhet, and every other city in Bangladesh. When gambling stops being fun, we want you to have the tools and support to step back and regain control.

kkfb provides a range of practical tools that allow you to manage your gaming activity, set personal limits, and — when needed — take a complete break from the Platform. These tools are available to every registered player and can be activated at any time by contacting our support team.

Player Protection Tools

Tools to Help You Stay in Control

These six responsible gaming tools are available to all kkfb players. Contact our support team to activate any of them — we will process your request promptly.

Step-by-Step Guide

How to Request Self-Exclusion

Self-exclusion is one of the most powerful tools available for players who feel that gambling has become a problem. Here is how to request self-exclusion from kkfb.

1. 1

   Contact kkfb Support

   Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the duration of self-exclusion you are requesting (1 month, 3 months, 6 months, 1 year, or permanent).

2. 2

   Identity Confirmation

   Our support team may ask you to confirm your identity to ensure the self-exclusion request is being made by the registered account holder. This is a protective step to prevent unauthorised exclusion requests.

3. 3

   Exclusion Activated

   Once confirmed, your self-exclusion will be activated promptly — typically within 24 hours of your request being received. During the exclusion period, your account will be deactivated and you will not be able to log in, deposit, or play any games on the kkfb Platform.

4. 4

   After Your Exclusion Period

   For temporary self-exclusions, your account will not automatically reactivate when the period expires. You must contact kkfb support to request reactivation. This ensures the decision to return to gaming is a conscious, deliberate one. Permanent self-exclusions cannot be reversed.

Know the Warning Signs

Signs That Gambling May Be Becoming a Problem

Problem gambling can affect anyone. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following in yourself or someone you know, please reach out to kkfb support or a professional counselling service.

• ⚠️Spending more time or money gambling than you originally intended, and finding it difficult to stop once you start.
• ⚠️Gambling to recover losses — sometimes called "chasing losses" — and increasing your bets in the hope of winning back money you have already lost.
• ⚠️Neglecting work, family, social, or personal responsibilities because of gambling, or lying to family members about gambling activity or money spent.
• ⚠️Borrowing money, selling possessions, or using funds intended for essential expenses such as rent, food, or utility bills in order to gamble.
• ⚠️Feeling anxious, restless, or irritable when you are not gambling, or using gambling as a way to escape from stress, depression, or personal problems.
• ⚠️Continuing to gamble despite being aware that it is causing financial difficulties, relationship problems, or deteriorating mental or physical health.
• ⚠️Making repeated unsuccessful attempts to cut down, control, or stop gambling, or feeling a persistent urge to gamble even when you know you should stop.

If any of these warning signs apply to you, please do not hesitate to contact the kkfb support team. We are here to help — not to judge. Taking the first step and reaching out is a sign of strength, not weakness.

Healthy Gaming Habits

7 Tips for Staying in Control

Whether you are new to online gaming or an experienced player, these seven habits will help you keep gambling enjoyable and within healthy boundaries.

• Set a fixed budget before you play and stick to it — only ever gamble with money you can comfortably afford to lose. Never use savings, borrowed money, or funds intended for essential bills.
• Decide in advance how long you will play for and use kkfb's session time limit tool to enforce it. Taking regular breaks — even during a winning streak — helps you stay clear-headed and in control.
• Treat gambling as entertainment, not as a source of income or a way to solve financial problems. The house always has an edge over time — no betting system or strategy can guarantee consistent profits.
• Never gamble when you are feeling emotionally low, stressed, angry, or under the influence of alcohol or other substances. Gambling decisions made in these states are rarely sound ones.
• Balance your gaming time with other hobbies and social activities. Cricket, football, kabaddi, family time, and social events in Dhaka or elsewhere should remain a bigger part of your life than online gaming.
• Never chase losses. Losing is a normal part of gambling — accept losses as the cost of entertainment and do not increase your bets or continue playing in an attempt to recover money you have lost.
• Use kkfb's responsible gaming tools proactively — set your deposit and session limits before you start playing, not after you have already exceeded your comfort zone. Prevention is always easier than correction.

Underage Gambling Prevention

Protecting Minors from Online Gambling

kkfb takes the protection of minors extremely seriously. Our minimum age is 21, and we verify age at registration for all players. Our terms of service strictly prohibit any person under the age of 21 from creating an account or using the Platform. If we discover that a player is under 21, their account will be closed immediately and any deposited funds will be returned.

If you share a device with family members or younger people, we strongly encourage you to protect your kkfb account with a strong, unique password that others cannot guess. Log out of your account when you have finished playing, and never share your account credentials with anyone, regardless of their age.

Get Help Now

Support Is Always Available

If you feel that gambling has become or is becoming a problem in your life, do not wait. Reaching out early makes recovery easier. kkfb's support team is available to help you activate any responsible gaming tool, process a self-exclusion request, or simply listen and point you toward appropriate resources. All enquiries are handled with complete confidentiality.